General terms and conditions

This site is owned and operated by CoirProducts.co.uk of 71 – 75 Shelton Street, London, WC2H 9JQ, UK. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at info@coirproducts.co.uk

1. The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.

2. Acknowledgement of your order

To enable us to process your order, you will need to provide us with your e-mail address, phone number, correct address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us. 

3. Ownership of rights

All rights, including copyright, in this website are owned by or licensed to CoirProducts.co.uk. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

4. Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only. 

5. Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

6. Availability

All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order. 

7. Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

8. Price

The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information. 

Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.

9. Payment terms

We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

10. Delivery charges

Delivery charges vary according to the type of goods ordered.

11. Delivery

11.1 Our delivery charges maybe set out in our website, however in most cases the price outlined includes delivery charges to mainland UK. 

11.2 You may be required to pay extra for delivery, and it might not be possible for us to deliver to some locations. 

11.3 Please note that we are only able to deliver to addresses within mainland United Kingdom, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles.

11.4 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery, but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 10 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.

11.5 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. 

12. Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.

13. Cancellation rights

13.1 Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. 

13.2 Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us by any other clear statement.

13.3 You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order), newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.

13.4 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery (after 4 hours of placing order), you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

13.5 Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.

13.6 We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation) 

14. Cancellation by us

14.1 We reserve the right not to process your order if:

14.1.1 We have insufficient stock to deliver the goods you have ordered;

14.1.2 We do not deliver to your area; or

14.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

14.2 If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days. 

15. If there is a problem with the goods

15.1 If you have any questions or complaints about the goods please contact us.  You can do so at orders@coirproducts.co.uk, giving your order number/invoice number.

15.2 We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).

15.3 If you wish to exercise your legal rights to reject goods which do not conform with the Act you must post them back to us, or allow us to collect them from you.   

15.4 For defective or damaged products, please contact us via email orders@coirproducts.co.uk, 

16. Liability

16.1 Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund. 

16.2 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions.  We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

16.3 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, crop yield, lost revenues or business interruption.

16.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

16.5 Due to the natural nature of the products and properties, there can be slight variation of the product specifications. 

16.6 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.   You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or misdescribed goods.

17. Giveaways

17.1 The promoter is  trading as www.coirproducts.co.uk whose registered office is at 71-75 Shelton Street, London WC2H 9JQ, United Kingdom

17.2 Competitions or promotions is open to customers of CoirProducts.co.uk and CoirProducts.co.ie  who have already purchased at least one item from us

17.3 There is no additional entry fee.

17.4 By entering competitions or promotion, an entrant is indicating his/her agreement to be bound by these terms and conditions.

17.5 Closing date for entry will be stated when a competition or promotion is announced. After the stated date no further entries to the competitions or promotion will be permitted.

17.6 No responsibility can be accepted for entries not received for whatever reason.

The rules of the competitions/promotions and how to enter are as follows:

17.7 The eligible participants(Refer clause 4) can enter the competitions or promotion by following the instructions given by the promoter.

17.8 One participant is eligible for only one entry for a competition or a promotion. (E.g – If a participants need to add a review on the website in order to enter a competition or a promotion, adding multiple reviews may not result in getting more chances to win the grand prize or to win several prizes)

17.9 The promoter has the right to accept or deny an entry or decide if an entry is valid/eligible to enter the draw and amend the entry as necessary.

17.10The promoter reserves the right to cancel or amend a competition or a promotion and these terms & conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to a competition or a promotion will be notified to entrants as soon as possible by the promoter.

17.11 The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

17.12 If there are any additional conditions added to a particular competition or a promotion, those terms and conditions will be specified with the announcement of the competition/promotion.

The prize is as follows:

17.13 The prize is as stated and no cash or other alternatives will be offered.The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

Choosing the winners:

17.14 If it is a free give away to all participants, all participants with acceptable entries will be eligible to receive promised prizes by the promoter.

17.15 If it’s a competition, winners will be chosen by using both https://www.random.org/’s online random number generator tool and by an independent adjudicator or panel of judges appointed by the promoter.

17.16 The winners will be notified by email

17.18 The promoter will notify the winners when and where the prize can be collected / is delivered.

17.19 The promoter’s decision in respect of all matters to do with a competition or a promotion will be final and no correspondence will be entered into.

17.20 A competition or a promotion and these terms and conditions will be governed by [English] law and any disputes will be subject to the exclusive jurisdiction of the courts of England

17.21 Any personal data relating to the winner or any other entrants will be used solely in accordance with current [IE] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

17.22 The winner’s name will be available 28 days after closing date by emailing the following address: [marketing@coirproducts.co.uk]

17.23 Entry into a competition or a promotion will be deemed as acceptance of these terms and conditions.

17.24 CoirProducts.co.ie’s decision as to those able to take part and selection of winners is final.

17.25 CoirProducts.co.ie  shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this webpage.

17.26 CoirProducts.co.ie also reserves the right to cancel a competition or a promotion if circumstances arise outside of its control.

18. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our email address at info@coirproducts.co.uk  and all notices from us to you will be displayed on our website from time to time.

19. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

20. Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

21. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

22. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

23. Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

24. Other important terms

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may submit the dispute for online resolution to the European Commission Online Dispute Resolution platform.